Refund policy
🔁 Yana Bakes Return & Refund Policy
We take pride in the care that goes into every batch of our products. Because we sell edible goods made in small runs, we have specific return rules in place to ensure food safety and product integrity.
🚫 Returns on Edible Products
Due to food safety regulations, we cannot accept returns on any edible items once they’ve left our facility—whether opened or unopened.
This includes Crackers, Baking mixes, Sampler boxes, and any product with a best-by date.
Even if unopened, we cannot reintroduce returned food items into our inventory. This policy helps us maintain the highest safety and quality standards for all customers.
✅ Exceptions — Damaged or Incorrect Orders
If your item arrived Damaged, Defective, Missing from the order, or you received the wrong item
Please contact us at store@yanabakes.com within 7 days of delivery so we can make it right.
In order to be eligible for a replacement or refund the product must still be within its best-by date, must be unopened and in original packaging, include a photo of the issue (for quality control and shipping claims)
We’ll send instructions for next steps and, if approved, a replacement or refund will be issued.
📍Return Address (for approved issues only):
Yana Bakes
23 Winery Rd
Bosque, NM 87006
Please do not send any returns without first contacting us. Unauthorized returns cannot be processed.
🪪 Proof of Purchase
To process any issue, we’ll need your order number, email address used at checkout, or a receipt.
🌍 EU Customers
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason—but only if the product is unopened, unused, in original packaging, and before its best-by date.
💳 Refunds
Once your return or issue is reviewed and approved, we’ll process a refund to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return and you haven’t received the refund, please email us at store@yanabakes.com.